Terms of Service

For the purposes of these Terms of Service, the following definitions apply throughout this document:

By contacting, booking, or using any service provided by Primewave Technologies, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These terms apply to all clients, whether engaging our services for the first time or on an ongoing basis. If you do not agree with any part of these terms, you should not engage our services.

These Terms of Service apply to all residential, commercial, and industrial clients across all services offered by Primewave Technologies.

Primewave Technologies provides professional installation, repair, and maintenance services across Cape Town and surrounding areas. Our services include but are not limited to:

Entertainment & TV

• DStv installation, repairs, and troubleshooting
• Extra View and XtraView setup
• Home theatre and surround sound installation
• TV wall mounting

Security & Surveillance

• CCTV camera installation and repairs
• Alarm system installation and maintenance
• Intercom system installation
• Electric fence installation
• Security lighting setup

Gate & Garage

• Sliding and swing gate motor installation and repairs
• Garage door motor installation
• Remote and gate programming
• Access control systems

Networking & Connectivity

• WiFi dead spot elimination and mesh network setup
• Structured cabling and LAN point installation
• Smart home device setup and configuration

Home Improvement

• Blinds and shutter installation
• Curtain rail and rod fitting
• Air conditioning installation and servicing
• General handyman services

Commercial Services

• Office and business CCTV systems
• Commercial intercom systems
• Multi-point DStv and TV distribution
• Conference room AV setup
• Bulk and project installations

All quotes provided by Primewave Technologies are free of charge and carry no obligation for the client to proceed with the service.

Quote Validity

• All quotes are valid for 7 days from the date of issue unless otherwise stated
• Quotes are based on information provided by the client at the time of enquiry
• Quotes may be revised if on-site conditions differ from those described
• Primewave Technologies will always inform the client of any price changes before commencing work

Pricing Policy

• All prices are quoted inclusive of labour unless otherwise specified
• Materials and equipment costs are separate unless included in the quote
• Prices are subject to change without prior notice for new quotes
• VAT may apply where applicable and will be clearly stated

Bookings can be made via phone, WhatsApp, email, or the contact form on our website. All bookings are subject to technician availability.

Booking Confirmation

• A booking is confirmed only when acknowledged by Primewave Technologies via phone, WhatsApp, or email
• We will provide an estimated arrival time for your appointment
• Same-day bookings are subject to availability and cannot always be guaranteed
• Primewave Technologies operates Monday to Sunday, 7:00am to 7:00pm

Arrival Times

• Estimated arrival times are provided as a courtesy and are not guaranteed
• Traffic, weather, and prior job delays may affect arrival times
• We will notify you as soon as possible if there is a significant delay

We understand that plans can change. However, to ensure fair scheduling for all clients and technicians, we ask that you observe our cancellation policy.

Cancellation Notice Required

Late Cancellations

• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee
• The cancellation fee, if applicable, will be communicated at the time of booking
• Where a deposit has been paid, late cancellation may result in partial or full forfeiture of the deposit

No-Shows

• If a technician arrives at the agreed location and the client is not present or accessible, this constitutes a no-show
• A no-show may result in the call-out fee being charged
• Deposits paid on no-show bookings may be forfeited at the discretion of Primewave Technologies

Rescheduling

• Rescheduling requests made with at least 24 hours’ notice will be accommodated at no charge
• Rescheduling is subject to technician availability

Primewave Technologies requires payment upon completion of the agreed services unless a deposit arrangement has been made in advance.

Accepted Payment Methods

• Cash — Accepted on completion of all jobs
• EFT (Electronic Funds Transfer) — Bank details will be provided on your invoice. Please use your name or job reference as the payment reference

Payment Due Date

• Payment is due in full upon completion of the job unless otherwise agreed
• For EFT payments, payment must reflect within 24 hours of job completion
• Work will not commence on subsequent jobs if outstanding balances remain unpaid

Invoicing

• An invoice will be provided upon request for all completed jobs
• Invoices will be sent via email or WhatsApp
• Please retain proof of payment for your records

For larger projects and installations, Primewave Technologies requires a deposit before work can commence. This ensures the reservation of materials, equipment, and technician time for your job.

Deposit Terms

• Deposits are accepted via EFT or cash
• Work will not commence until the deposit has been received and confirmed
• Deposits are non-refundable once materials have been ordered or work has begun
• If Primewave Technologies cancels the job for any reason, the full deposit will be refunded
• The deposit amount will be clearly stated in your quote

Primewave Technologies stands behind the quality of all work carried out by our technicians. We provide a workmanship guarantee on all installations and repairs.

What the Guarantee Covers

• Faults directly attributable to errors in installation or workmanship
• Incorrect wiring, mounting, or configuration carried out by our technicians
• Labour costs for returning to correct any covered fault

What the Guarantee Does Not Cover

• Equipment, components, or materials not supplied by Primewave Technologies
• Faults caused by client misuse, tampering, or interference with the installation
• Damage caused by power surges, lightning, flooding, or other acts of nature
• Pre-existing faults, wiring issues, or structural problems not related to our work
• Normal wear and tear of equipment or consumables
• Faults caused by third-party contractors working on the same system after our installation

Equipment & Manufacturer Warranty

• Equipment and materials supplied by Primewave Technologies may carry a separate manufacturer warranty
• Manufacturer warranty claims are subject to the terms and conditions of the relevant manufacturer
• We will assist clients in lodging valid manufacturer warranty claims where possible

While Primewave Technologies takes every reasonable precaution to deliver services safely and professionally, our liability is limited as set out below.

General Limitation

• Our total liability for any claim arising from our services shall not exceed the amount paid by the client for the specific service giving rise to the claim
• We are not liable for any indirect, consequential, or special damages arising from our services
• We are not liable for loss of income, business interruption, or data loss

Pre-Existing Conditions

• Primewave Technologies is not responsible for pre-existing faults, damage, or defects in a client’s property, wiring, or equipment
• If pre-existing issues are identified during a job, we will inform the client immediately and advise accordingly
• Additional costs to rectify pre-existing issues will be quoted separately and require client approval

Property Damage

• Our technicians take all reasonable care when working on client premises
• Primewave Technologies is not liable for minor cosmetic damage that may occur during standard installation procedures, such as small drill holes required for cable routing
• Any significant damage caused directly by our technician’s negligence will be addressed at our cost

To ensure the best possible service experience, clients are expected to fulfil the following responsibilities:

Access & Site Preparation

• Provide safe and unobstructed access to the work area at the agreed appointment time
• Ensure that an authorised adult (18+) is present on the premises at all times during the job
• Clear the work area of personal belongings or furniture that may obstruct the technician
• Inform us in advance of any access restrictions, security procedures, or health and safety requirements

Accurate Information

• Provide accurate and complete information when requesting a quote or booking a service
• Disclose any known pre-existing faults, damage, or relevant conditions at the property
• Inform us of any previous work carried out on the system to be serviced

Safety

• Ensure a safe working environment free from hazards for our technicians
• Secure pets away from the work area during the appointment
• Do not attempt to interfere with or assist the technician unless specifically requested

Payment

• Ensure payment is ready and available in the agreed form upon job completion
• Pay any deposits required before the scheduled appointment date

Primewave Technologies may charge a call-out fee for certain service visits. This fee covers the cost of dispatching a technician to your location.

General Call-Out Terms

• Any applicable call-out fee will be communicated clearly before your appointment is confirmed
• Call-out fees may be waivable depending on the nature and value of the job — please enquire when booking
• If a technician arrives and no work can be carried out due to client-related reasons, the call-out fee may still apply
• Call-out fees are non-refundable once the technician has been dispatched

Primewave Technologies can supply equipment and materials required for installations, or work with client-supplied equipment subject to the conditions below.

Company-Supplied Equipment

• All equipment supplied by Primewave Technologies is sourced from reputable suppliers
• Equipment costs are included in the quote where applicable
• Supplied equipment remains the property of the client once payment has been received in full

Client-Supplied Equipment

• We are happy to install client-supplied equipment where feasible
• Primewave Technologies does not accept liability for faults, failures, or damage arising from client-supplied equipment that is faulty, incompatible, or unsuitable
• The workmanship guarantee on labour still applies, but does not extend to the performance of client-supplied equipment
• We reserve the right to decline installation of equipment that we deem unsafe, incompatible, or substandard

Unused Materials

• Materials ordered specifically for a job that is subsequently cancelled by the client may be charged for at cost
• Unused standard materials supplied by Primewave Technologies remain our property

Primewave Technologies respects your privacy and is committed to protecting any personal information you share with us.

Information We Collect

• Name, contact number, and email address for booking and communication purposes
• Property address for service delivery
• Details of services requested and job history

How We Use Your Information

• To process bookings and deliver services
• To communicate with you about your appointment and quote
• To send invoices and follow up on outstanding payments
• To improve our services and customer experience

Data Protection

• Your personal information will never be sold or shared with third parties for marketing purposes
• We comply with the Protection of Personal Information Act (POPIA) of South Africa
• You have the right to request access to, correction of, or deletion of your personal data held by us

Primewave Technologies is committed to maintaining a professional and respectful environment for both our clients and our technicians.

Our Commitment to You

• Our technicians will always be professional, courteous, and respectful
• We will treat your property with care and leave the work area clean and tidy
• We will communicate openly and honestly about all aspects of the job
• We will never commence additional work or incur additional costs without your approval

Expected Client Conduct

• Clients are expected to treat all Primewave Technologies technicians with respect and courtesy
• Abusive, threatening, or discriminatory behaviour towards our staff will result in immediate termination of the service visit
• In such cases, the call-out fee and any work already completed will remain payable
• Primewave Technologies reserves the right to refuse future services to clients who engage in such conduct

Primewave Technologies reserves the right to update, modify, or replace these Terms of Service at any time. Any changes will take effect immediately upon publication on our website.

• It is the client’s responsibility to review these terms periodically
• Continued use of our services following any changes constitutes acceptance of the updated terms
• Significant changes will be communicated where reasonably practicable via our website or direct communication
• The effective date at the top of this page will be updated with each revision

These Terms of Service are governed by and construed in accordance with the laws of the Republic of South Africa.

• Any disputes arising from these terms or our services shall be subject to the jurisdiction of the South African courts
• Both parties agree to attempt to resolve any dispute amicably before pursuing formal legal proceedings
• These terms are subject to applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008
• Nothing in these terms is intended to limit any rights you may have under applicable South African law

If you have any questions, concerns, or disputes relating to these Terms of Service, please do not hesitate to contact us: